Important Terms and Conditions

Important Terms and Conditions

These Important Terms and Conditions are mandatory to your access and usage of BillAdvisor (“BA”) services and website. BA reserves the right to make changes or updates to our websites, services or content at any time without notice, including but not limited to these Terms & Conditions, billing process, et al.

By using the BA website and services, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions and our Privacy Policy. You expressly agree that your use of BA services or websites is at your sole risk.


User Information & Participation

By using BA services, you agree to provide any and all accurate and current information required by service providers to negotiate on your behalf. Your personal information is confidential and will only be used within the scope of negotiating discounts and for internal purposes.

BA must receive copies of your monthly bills with the necessary information and your verbally expressed authorization required for your concierge to negotiate discounts on your behalf, such as account number, outline of services/features, etc. You may transmit this information either over the phone to your BA concierge, via email, or by uploading to our website. If such verbal authorization and identifiable account information is required as a security measure by your service provider, we will be unable to negotiate savings on your behalf until this is provided.

Our BillAdvisor Platinum plan requires that a customer submit a minimum of three different monthly recurring bills, though not necessarily at the same time, to allow BillAdvisor sufficient opportunity to reach the threshold of our $300 savings guarantee.


The service is billed on a subscription basis of $12.99 per month. You will be billed in advance on a recurring monthly basis utilizing the form of payment provided to BA. If BA is unable to process your monthly subscription fee, your account will be placed on hold until payment has been made.

The person who signs up with BA is responsible for monthly subscription fees owed to BA, regardless of the name on the provider statement.

We accept Visa, Mastercard, Discover, and American Express.

Credit Card Logos

Clarification of Services Provided

BA does not provide financial, legal, or tax advice. All services or information provided is not intended to be financial, legal, or tax advice. All financial decisions made relative to working with BA to save on your bills will be made at your sole discretion. 

Rights You Grant to BA

By using our websites and/or services, you are granting us the permission and authority to act on your behalf with your service providers. You acknowledge and agree that BA is authorized to speak with service providers on your behalf and make changes to your account, services, and/or features.

Reduction of Recurring Bills

As a concierge service to individuals wishing to lower their eligible monthly bills, BA has extensive experience and established relationships with various service providers in the general areas of, but not limited to: cell phone, cable/satellite TV, Internet, energy, mortgage, satellite radio, home security services, as well as life, home and auto insurance, etc.

BA will negotiate with your current service providers for discounts on your monthly bills. We will only make changes to features or services on your account (other than adding discounts, credits or promotions) with your permission. Due to limitations and differences among various service providers, BA cannot guarantee that savings will be achieved during each negotiation.

Referral to Service Providers

Part of the BA concierge service benefits include personal shopping for alternate providers, particularly in the case when submitted bills are not eligible for any savings. You will then have the opportunity to choose from lower rates offered by another service provider(s), with equal or greater service as desired.

Your Savings

Your new rates should appear on your provider statements as outlined by your BA concierge. If the savings do not appear as discussed, you must notify BA within 30 days of receiving your provider invoice. We will investigate with the service provider and attempt to rectify any mistake. If the savings are not going to appear as originally discussed, BA will communicate this to you. If you do not notify BA within 30 days, it is assumed the savings appear as discussed.

Cancellation of Services

If at any time BA is not saving you an amount equal to or greater than your monthly subscription amount, you may discontinue services with BA. To cancel your account, you must notify your BA concierge by phone. The cancellation date will be the last day of the billing period for which you have already pre-paid. BA reserves the right to cancel your account at any time for any reason, in such instance BA will communicate this to you, including the effective date.


If you are unsatisfied with BA services for any reason, please contact BA and allow us to rectify the situation. Your satisfaction is important to us and we’d like to make it right if we can.


Acceptable Use

BA is trusted by its users, and so we trust users to use our service and website responsibly. To enhance the user experience, at times users may be able to log into and/or connect their accounts with certain third-party services, such as social media accounts and other web apps. If you connect to BA with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your login credentials for that service.

You may not use our services or websites other than as expressly allowed, including, but not limited to:

  • Impersonating another user, misrepresent yourself, or providing false information to BA.
  • Engaging in any activity which encourages conduct that is unlawful, harmful, threatening, abusive, tortuous, harassing, defamatory, obscene, offensive, libelous, hateful, or otherwise objectionable.
  • Attempting to decipher, decode or reverse-engineer any of the software or other electronic equipment that belongs to or is used by BA.
  • Compromising or otherwise interfering, in whole or in part, with the actions of BA or its officers, agents and employees.
  • Using this website in any way that causes, or may cause, damage to the website and its users, or impairment of the availability or accessibility of or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  • Using this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
  • Conducting any systematic or automated data collection activities on or in relation to this website without BA’s express written consent. This includes:
    • Scraping
    • data mining, data extraction, or data harvesting
    • ‘framing’ (iframes)
    • Article ‘Spinning’
  • Using this website or any part of it to transmit or send unsolicited commercial communications.
  • Any commercial or promotional distribution, publishing or exploitation of our service, content, or other materials is strictly prohibited unless you have received the express written permission from authorized personnel of BA.

All web-based and service content, whether publicly posted or privately transmitted by users, is the sole responsibility of the person who originated such content.

Under no circumstances will BA be liable in any way for any content, or any loss or damage of any kind incurred as a result of the use of any content in the service.

You agree that you are responsible for your use of the service, for any content you provide, and for any consequences thereof, including the use of your content by other users and third parties. You understand that if you do not have the right to submit content to the service, doing so may subject you to liability.

BA will not be responsible or liable for any use of your content by BA in accordance with these terms.

You represent and warrant that you have all the rights, power, and authority necessary to grant the rights established herein to any content that you submit, including all necessary rights to upload your content for use in accordance with these terms and conditions.

If you believe your information has been compromised, you must notify BA immediately at

You alone are responsible for keeping your submitted account information current and accurate. BA is not responsible for any other person or entity gaining access to your account, whether obtained through you, or through violation of these Terms and Conditions. BA may disable your user ID and password at BA’s sole discretion without notice or explanation. We also may investigate and/or suspend your account if you violate any of the above rules. Furthermore, we reserve the right to immediately terminate your account without further notice in the event that, in our sole and absolute judgment, you violate these terms, or abuse the use of our service.

Disclaimer of Warranties

This website is provided “as is” without any representations or warranties of any kind, express or implied. BA makes no representations or warranties in relation to this website or the information and materials provided on this website.

BA does not warrant that:

  1. this website will be constantly available, or available at all particularly during updates; or
  2. the information on this website is complete or accurate.

Additional TERMS

In these terms and conditions, “your user content” means material (including, but not limited to: suggestions, comments, and/or feedback regarding BA, its website or services, text, images, audio material, video material, and audio-visual material) that you submit to this website, for whatever purpose.

Any such submissions are entirely voluntary and BA will be free to use such content at BA’s sole discretion, without any obligation to you. You grant to BA a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media. You also grant to BA the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third-party’s legal rights, and must not be capable of giving rise to legal action whether against you, BA or a third-party (in each case under any applicable law).

BA reserves the right to edit or remove any material submitted to this website, or stored on the servers of, or hosted or published upon this website.

All right, title, and interest in and to the service are and will remain the exclusive property of BillAdvisor, LLC. The service is protected by copyright, trademark, and other laws of the United States. Nothing in these terms gives users a right to use the BA name or any of the BA trademarks, logos, domain names, and other distinctive brand features.